We’re really proud of our catering accreditations here at City Catering Southampton. Find out what we’ve already achieved.

Hospitality Assured

undefinedHospitality Assured is a highly prestigious award, which City Catering has been accredited with since 2004.

Hospitality Assured is The Standard for Service and Business Excellence in hospitality, championed by the Institute of Hospitality (IoH) and supported by the British Hospitality Association (BHA).

The standard is fully endorsed by the British Quality Foundation and Quality Scotland Foundation as meeting the criteria in the EFQM Excellence Model, which is owned by the European Foundation for Quality Management (EFQM). It is the only standard within the hospitality industry that focuses on the customer experience.

The process for achieving Hospitality Assured recognition is rigorous. It takes into account customer opinion and considers all the aspects of service from customers’ point of view.

This is an accreditation, which is not achieved easily. It is an ongoing process that provides a series of performance indictors against which an organisation can continually judge and measure itself. We’re really proud of our Hospitality Assured achievements here at City Catering Southampton.

You can find out more about this award on the Institute of Hospitality website.

Food for Life Bronze Award


We're proud to have achieved this award from the Soil Association for our school lunch menus. 

This means:-

  • We serve school meals with seasonal ingredients that are at least 75% freshly prepared 
  • Our team involves pupils and parents in planning improvements to school menus and the lunchtime experience, boosting school meal take-up.

You can find out more about what this accreditation involves on the Food for Life website.

undefinedWe are also proud to be a Member of the Hampshire Chamber of Commerce. You can find out more about this organisation on the website.